Support
This page is for problems with the connector itself: connecting it, signing in, a tool that errors, or prices that look wrong.
Contact
Contact: info@advisor.shopou.ir
Support is best-effort. Include the time of the request, what you asked for, and which tool answered; do not send access or refresh tokens.
If you reached the service directly — with curl or your own client — every response carries an
x-correlation-id header, and the log key for that request is the same value. Send it and the request can
be found without guessing at the time. A chat client does not show response headers, so from inside ChatGPT the time
of the message is what names it.
Reports are also collected in the public repository, in English or Persian: github.com/mrchatam/shopou-advisor. The forms there say what to include, and a written report is easier to follow up than an email that arrived on its own.
What this service cannot help with
Orders, payments, delivery, returns, warranties and anything about a retailer account belong to Digikala, not to this service. It never takes an order.
Before you write
/healthzshould return{"ok":true}. If it does not, the service is down rather than the connector misconfigured.- An error saying prices are unavailable means the retailer could not be read. It is not an empty market; try again later.
- An empty search is not proof a product does not exist — the answer lists the retailer's own suggested wordings, which are worth retrying.
- If a plan says a fit is unverified, the retailer's sheet was missing the fact. The research checklist in the answer says which fact, and where to find it.
Disconnecting
Remove the connector in your client. Access tokens expire within 60 minutes and refresh tokens rotate on use; the service stores no account to close.